Sportsbet Help Center: Answers to your questions
Sportsbet.io is the ultimate crypto-betting platform for sports betting and casino gaming. Here, you have access to numerous features designed to ensure a rewarding and satisfying betting session.
What sets Sportsbet.io apart from other platforms is its focus on customer satisfaction. The site understands that technical issues and queries can occur from time to time. If you encounter such concerns, rest assured that the Sportsbet io support team will promptly attend to your queries. You can also get answers to your queries with the Sportsbet help center with a few clicks.
Sportsbet.io: My account
Having a verified Sportsbet.io account is your key to enjoying the various services and features on the site. Here are some of the most common Sportsbet io Help Center account queries:
My Account KYC
Know Your Customer (KYC) is a standard process required by Curacao eGaming that helps the site verify your identity. Through this process, Sportsbet.io can confirm if the payouts are credited to the rightful account holder and that the deposits are from legitimate sources.
You will receive a notification or email from Sportsbet.io asking you to verify your identity. They may request documents to keep your account information updated.
Uploading your documents is easy. Simply go to your account settings, click the ‘Verify Account’ button, and provide a government-issued photo ID.
The two reasons why your documents wouldn’t get approved are that they might not be readable or expired, so Sportsbet.io will request a replacement of this document. Also, the duration of this process depends on how quickly the site can check and verify your documents. You will receive a confirmation to your registered email address once verified.
My account: Log out
Sportsbet.io always recommends that you log out of your account whenever you are done playing for security reasons.
How do I log out of my account?
Here are simple steps to log out of your account:
Step 2: Click ‘Log out’.
Sportsbet.io: My transactions
At Sportsbet.io, the preferred payment method is cryptocurrency but no worries because fiat options are available. Before you can start betting, deposit funds into your account. Here are some queries regarding transactions at Sportsbet.io:
Withdrawal
Withdrawing crypto funds is easy at Sportsbet.io. Follow this step-by-step guide on how to do so:
Step 2: Select the preferred crypto you want to be paid out in and enter the amount you want to withdraw. Then, click the ‘Next’ button.
Step 3: Provide your wallet address then preview the withdrawal. Here, you can confirm the transaction by clicking ‘Withdraw’.
While most crypto withdrawals are processed instantly, larger amounts might incur a slight delay. Once the verification is done, Sportsbet.io will then send the transaction to the relevant blockchain. From here, it will only take a few minutes until it reaches your account.
Fiat withdrawals are processed by Sportsbet.io and sent to a payment provider. With this, it can potentially take up to two business days. Note that the processing time depends on the payment chosen and your bank.
The minimum amount you can withdraw depends on your chosen payment method. Here is a list of the minimum amount you can withdraw:
- Bitcoin (BTC) - 0.001 = mBTC 1
- Ethereum (ETH) - 0.01
- Litecoin (LTC) - 0.1
- Tether (USDT) - 20
- Ripple (XRP) - 20
- Cardano (ADA) - 10
- Tron (TRX) - 200
- Dogecoin (DOGE) - 80
- Binance Coin (BNB) - 0.07
- The Open Network (TON) - 10
- Polygon (MATIC) - 20
- USD Coin (USDC) - 20
What’s great is that there are no maximum withdrawal limits on crypto. However, the maximum for the Japanese yen is ¥7,000,000 while R$ 15,000 for the Brazilian real.
Deposit
Here are the steps to follow:
Step 2: With your wallet, browse the available crypto and select your preferred option.
Step 3: Click ‘Deposit’.
Step 4: Copy the wallet address or scan the QR code using your mobile phone.
Step 5: Send the specified amount of crypto to the provided address.
Step 6: Once the deposit is successful, check your account balance. It should reflect the deposited funds.
Crypto transactions are typically instant. There may be potential delays due to third-party services but it shouldn’t take several hours. In the case that it doesn’t reflect on your account, contact Sportsbet.io immediately.
The minimum amount you can deposit at Sportsbet.io varies depending on your chosen payment method. Here is a quick list you can refer to:
- BTC 0.000007 = mBTC 0.007
- ETH - 0.00013
- LTC - 0.002
- USDT - 0.25
- TRX - 3
- XRP - 0.31
- ADA - 0.694
- DOGE - 3.535
- BNB - 0.0009
- TON - 0.18
- MATIC - 0.32556
- USDC - 0.25
For fiat currency:
- BRL - R$ 25
- JPY - ¥7,000
First, navigate the sports match you want to bet on. Click the betting market then the ‘Max Bet’ button to see the maximum amount you can wager.
Features
Sportsbet.io wouldn’t be the same without its features. Learn about some of them here:
Clubhouse
This is Sportsbet.io’s loyalty program. Here, you can claim exclusive rewards and bonuses. You automatically become a member of this program when you create an account.
How do I win rewards?
There are different Clubhouse tiers you can climb by spending time and money on the site. Your tier level determines the prizes you can claim. The higher your tier level, the bigger the rewards you can expect. Here are the different tiers and rewards:
Steel
No specific points required, multiplier is 1x.
Bronze
5 points required, 1 reward, multiplier is 1x.
Silver
3,750 points required, 6 rewards, multiplier is 1x.
Gold
30,000 points required, 12 rewards, multiplier is 1.25x.
Platinum
250,000 points required, 11 rewards, multiplier is 1.5x.
Titanium
750,000 points required, 12 rewards, multiplier is 2x.
What is VIP Clubhouse?
At the VIP Clubhouse, you have access to special bonuses, invites to exclusive events, and other tailored rewards. You'll even have a dedicated VIP manager to assist your betting journey.
In addition to a VIP manager, you'll receive invites to travel or experience luxurious 5-star resorts or hotels. The VIP Clubhouse also offers luxury rewards, exclusive offers, and weekly bonuses to enhance your betting experience.
One of the features available is the Clubhouse radio. Here, you can listen to sports podcasts and stay updated on the latest news and trends in the sports industry. You'll hear never-before-heard stories about your favourite teams and players. The Clubhouse radio also features sports analysis and predictions from various presenters and guests to help you make informed bets.
Aside from the radio, there is also the Clubhouse TV. It provides news and entertainment to Sportsbet.io users. It includes exclusive interviews with notable athletes from various sports and live streams of sports matches.
Club Talk
To make the sports betting experience more engaging, Sportsbet.io introduces Club Talk.
Club Talk serves as a hub for those who share a passion for betting on the latest sporting events. Engage in discussions with fellow punters who have similar interests and exchange insights on betting strategies.
Price boost
This promotional feature allows you to maximise your winnings through enhanced odds, increasing your chances of winning.
You can use Price Boost on various sports categories and any available market. It's important to note that the Price Boost for each sport is only available once per event and will reset every 24 hours.
Make sure to check your Price Boost daily so you won’t miss out on the boosted odds. Using the Price Boost is simple: make your selections, select 'Price Boost' to reveal the boosted price, input your bet amount, and place your wager.
Rapid betting
Sportsbet.io offers an innovative feature called Rapid Betting, which provides a unique sports betting experience. Learn more about it here:
With Rapid Betting, you can access multiple betting markets which focus on individual plays and moments throughout each match. These markets are created in real time based on the current events in the game.
Placing a bet is simple. Click on the selection of your choice or swipe in the direction of your preferred selection on the market card. You can also edit your bet amount using the plus and minus buttons.
Markets can be passed or skipped by clicking ‘Next’ or ‘Skip’, respectively. Passed markets can be revisited if they haven't timed out, while skipped markets are removed from play.
Betting guide
Betting at Sportsbet io help center is easy! Here are simple steps you can follow to start:
Step 2: Once done, go to the homepage and click the deposit button to add funds to your betting account. Then, you can explore the various sports and betting markets offered by Sportsbet.io.
Step 3: Click on the event and select the markets you want to bet on.
Step 4: Depending on your risk appetite, you can add as many bets to your BetSlip. Once you’re satisfied, click on the ‘Place bet’ button.
Step 5: Wait for the results. You can immediately withdraw your winnings or bet some more.
Betting rules
When betting at Sportsbet.io, there are rules to be followed that can be specific depending on the sport. Here are some to take note of:
At Sportsbet.io, the football betting rules ensure fair and transparent wagering. Here are the general ones to know:
- Most markets are considered for regular time only, excluding halftime, first-half markets, overtime, and penalty shootouts.
- If a match is interrupted but resumed within 48 hours of the initial kickoff, all open bets will be settled based on the final result. Otherwise, undecided bets are void, unless mutually agreed upon by the client and Sportsbet.io.
- The markets are based on the result at the end of the scheduled 90 minutes of play, including injury or stoppage time but excluding extra time, penalty shootouts, or golden goals.
- If a goal is scored just after a bet is accepted, the bet remains valid.
Some general American football rules at Sportsbet.io are:
- Pre-match bets are determined based on the result after extra time. However, for live betting, bets are settled after regular time, unless specified.
- In the event of a delay due to factors like rain, all markets remain unsettled until the match resumes.
- All listed players are considered active participants. If no further touchdowns are scored, the market becomes void.
- Players not explicitly listed are labelled as ‘Competitor1 other player’ or ‘Competitor2 other player’ for settlement purposes.
Basketball betting at Sportsbet.io also has general rules to be followed. These are:
- Unless otherwise stated, markets do not consider overtime.
- In the ‘Who scores Xth point?’ market, if a match ends before reaching the specified point, the market is voided.
- Similarly, in the ‘Which team will win the race to x points?’ market, if a match concludes before reaching the designated point, the market is also voided.
- Regarding the ‘Will there be overtime?’ market, if the match ends in a draw at the end of regular time, regardless of whether or not overtime is played, the market will be settled as ‘yes’.
Payments
Sportsbet.io offers both fiat and crypto payment methods to provide their users a wide range of options. Here are some common queries about the payments on the site:
Yes. Sportsbet.io offers a convenient way to buy crypto such as Bitcoin. To buy crypto on the site, follow these steps:
Step 1: Click on your balance or the 'Deposit' button located next to your balance.
Step 2: Choose ‘Buy crypto’ and then select one of the many payment options available. Some of the options are exchanges like Onramper, Kraken, and Blockfinex. Alternatively, you can also buy with a credit or debit card.
Step 3: Specify the deposit amount in your preferred fiat currency or crypto.
Step 4: A verification code will be sent to the email address you provided. Enter the code and provide your details.
Step 5: Confirm your purchase.
If you have a crypto wallet, you can directly deposit and withdraw to and from your Sportsbet.io account. Here are the available wallets you can connect to your Sportsbet.io:
- Exodus
- Trust Wallet
- MetaMask
- Coinbase
As the leading crypto bookmaker, you have a variety of coins available on the site. Here is a list:
- BTC
- ETH
- LTC
- USDT
- TRX
- XRP
- ADA
- DOGE
- BNB
- USDC
- MATIC
- TON
Sportsbet.io supports both Brazilian real (BRL)and Japanese yen (JPY). Note that the availability of fiat currencies may depend on your region.
You can check the available payment options by clicking on your balance found at the upper right corner of the page.
Follow these steps for a smooth bank transfer transaction:
Step 1: Click your username in the top right corner of the screen.
Step 2: Access your wallet and choose the desired currency.
Step 3: Click on either ‘Deposit’ or ‘Withdraw’. From the provided list, select the bank payment method. If the method is not visible, it may not be available in your region.
Step 4: Enter the amount you wish to deposit or withdraw, along with your account details. Confirm the transaction.
If you are depositing, log in to your bank account and complete the payment. Once your deposit is successful or your withdrawal has been processed, you will receive a notification to confirm the transaction.
Affiliate program
Sportsbet.io has an affiliate program that allows you to enjoy a commission and other rewards. You simply have to promote the site with their easy-to-implement affiliate package.
Tons of benefits come with being an affiliate. These are:
- 35% commission
- Fast transactions
- Get paid in Bitcoin
- Advanced dashboard
- Promotions
Although it is easy to create an affiliate account, you still need to be approved by the site. Here are the steps to apply for the program.
- Create your affiliate account.
- If your account gets approved, you can log in and create a tracker link.
- Promote Sportsbet.io according to the affiliate package.
- Enjoy the benefits that come with the program.
As a Sportsbet.io affiliate, there are no limits to what you can earn. The more customers you bring in, the more revenue you can earn.
Terms and conditions
Before creating your Sportsbet.io account, tick a box confirming that you are at least 18 years old and accept their terms and conditions. Here are some general terms and conditions to remember:
- The T&Cs apply to both the sports and casino sections of Sportsbet.io
- Sportsbet.io is entitled to make changes to its T&Cs at any time and without notice.
Start your Sportsbet.io journey
Sportsbet.io is your one-stop shop for all your betting needs. They offer a wide range of betting markets, competitive odds, and crypto payment options like BTC, ETH, and USDT. To ensure a smooth betting experience, the site’s sports betting support is on deck at all times!
FAQs
Here is a frequently asked questions section for specific queries:
