How to navigate your My Account section

Apart from sports betting, you may also come across certain concerns or complex aspects of your account. One important area is your Sportsbet io My Account section as it verifies your identity, allows you to play and withdraw funds, and ensures a secure betting environment. 

To make sure everything goes smoothly, check out this account guide.

Sportsbet KYC

sportsbetjp EN my account img 1

KYC, or Know Your Customer, is the standard process of identity verification imposed as a requirement for licensed gambling companies. This ensures that no player falsifies their identity for unethical purposes. For instance, wants to ensure rewards are credited to the rightful player. will notify you through a pop-up or email if you need to submit documents for KYC purposes. Moreover, for a smoother betting experience, you can proactively submit your own KYC requirements if you wish, even before the platform requests it from you. An ID is one example of the KYC documents required. Here are the conditions when submitting an ID:

  • This must be a government-issued ID card with your photo. Accepted IDs include a passport, driver’s licence, or national ID.
  • The ID must be up-to-date, not damaged, it’s valid, and all the details must be visible.
  • The submitted driver’s licence or national ID must be visible on both sides.
  • All four sides of the ID must be visible, and no part should be covered.

How to upload documents

Here is an easy step-by-step guide to help you submit your KYC documents.

  • Sign in to your account.
  • Click on your username at the top-right corner of the homepage.
  • Select the ‘Account’ option.
sportsbetjp EN my account img 2
  • Click on ‘Verify Account’.
sportsbetjp EN my account img 3
  • Read the terms and conditions to ensure you are fully aware of the KYC process and its purpose.
sportsbetjp EN my account img 4
  • Click on ‘Start verification’.
sportsbetjp EN my account img 5
  • You may be asked to select your location from the available options. Choose the correct location and click on ‘Continue’.
sportsbetjp EN my account img 6
  • Select the issuing country of the document you want to submit and then select the document type.
sportsbetjp EN my account img 7sportsbetjp EN my account img 8
  • Scroll down and click on the upload buttons to upload the front and back of your ID card.
sportsbetjp EN my account img 9
  • Select ‘Next’ and follow the prompts to complete the upload process.
sportsbetjp EN my account img 10
  • Once the team verifies your account, you will be notified promptly via email. The same applies if the sports betting verification process is rejected. is licenced and regulated by Curacao eGaming, ensuring that the KYC process is both necessary and secure. Your documents are handled with utmost confidentiality and stored safely by the platform.

Google Authenticator (2FA)

Google Authenticator, or 2FA, adds an extra layer of security to your account. It protects your account from unauthorised access by third-party entities. It uses a software token that requires you to undergo a two-step verification process.

How it works

Install the Google Authenticator application on your smartphone or any compatible handheld device. Here's how it works:

  • When you log in to your account, enter your username or email, and password.
  • Open the Google Authenticator application to generate a six-digit One-Time Password (OTP).
  • Copy the OTP and paste it alongside your account password when logging in.

Even if other people gain access to your email address, username, and password, it will be difficult for them to access your account because of the 2FA. Only you would have access to the Google Authenticator app, which is crucial for completing the verification process.

Edit Account Details

In case you need to update your account details, here's a simple step-by-step guide:

Changing your phone number

  • Log in to your account.
  • Click on your username at the top right corner of the homepage.
  • Select 'Account'.
  • Click on 'General Information'.
  • Navigate to the 'Phone Number' field.
  • Click on the new 'Country Code'.
  • Input your new phone number.
  • Scroll down a bit and click 'Submit'.

Changing your address details

  • Log in to your account.
  • Click on your username at the top right corner of the homepage.
  • Select 'Account'.
  • Click on 'General Information'.
  • Input the new information for your address in the relevant fields, such as 'City', 'Zip code', 'Address', and select your 'Country' from the dropdown options.
  • Click 'Submit' once you are done.

Changing your password

Regularly updating your password is important to keep your account secure. To change your password:

  • Log in to your account.
  • Click on your username at the top right corner of the homepage.
  • Select 'Account'.
  • Click on 'Change Password'.
  • Enter your current password in the first information box to verify that you are the one changing your password.
  • Input your new password.
  • Enter your new password again in the third information box to ensure no errors.
  • Click 'Change Password' once you are done.

Note that once you have changed your password at, you will not be allowed to make any withdrawals for 48 hours for security reasons.

Logout account

Once you are done with your exciting betting session, it's important to take a moment to cool down. Make sure to log out of your account if you are stepping away from it for a while to ensure the security of your account. Here's how you can easily log out of your account:

  • Click on your username or the 'My Bet' button at the top right corner of the screen.
  • On the left side of your screen, scroll down to the bottom and you will see the 'Logout' button.
  • Click on it to log out from your account.

For more info about your account, you can visit the Help Centre or contact through Live Chat or Email support for a sports betting customer service. aims to provide you with a seamless experience by offering easy access to account guides and security measures.

Frequently Asked Questions (FAQs)

To help you gain more knowledge about your account, here are some frequently asked questions:

How do I create an account at Sportsbet?

To create an account with, you have two easy options. Follow these steps to easily open an account on the platform:

  • Go to the official website of
  • Click on the 'Register' button at the top right corner of the homepage.
  • You will be redirected to the registration page where you can manually fill out the information fields such as Username, email address, date of birth, phone number, and password.
  • Read the terms and conditions and confirm that you are 18 years old or above.
  • Click on 'Create Account' to proceed.
  • Alternatively, you can use your social media account to sign up on You can register through Google, Facebook, Telegram, Twitter, Metamask, and Line.

Can I change the email address associated with my Sportsbet account?

You cannot manually change your email address or username through your account. If you wish to change your email address or username, contact’s customer service support team to ensure your account’s security.

Can I close or deactivate my account?

Yes, if you wish to close or deactivate your account, send an email to [email protected] using the email address you used to register your account.

How do I keep my sports betting account secure?

To keep your account safe, complete the KYC process to validate your identity. Another is activating the 2FA to prevent unauthorised access to your account. Moreover, you must regularly update the information you input into your account, as well as your password.

10  Cashback 728x90 English 8d8740f8