KYC: Everything you need to know is one of the leading crypto platforms for sports betting and online casino gaming. The site offers a wide range of betting markets and casino gaming options, giving you many opportunities to win crypto. You can enjoy the most optimal betting experience with their user-friendly interface, features, and promotions.

What has helped become increasingly popular lies in its registration process. You can create an account, deposit betting funds, and place bets in just a few minutes. There is no need to go through a lengthy verification process. You must verify your email address, and you’re good to go. 

However, there are some cases where you may be asked to go through the KYC due to certain conditions. Learn everything you need to know about the KYC process with this guide:

What is KYC?

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KYC stands for ‘Know Your Customer’. It is a standard practice used by different financial institutions and businesses to verify the identity of their users. The KYC process typically involves collecting and verifying your personal information, such as your name, address, date of birth, and government-issued ID. Businesses may also ask for proof of address documents like utility bills.

Licensed and regulated by Curacao eGaming (CEG), is required to follow this standardised practice. By verifying your identity, the site can confirm if the payouts are credited to the rightful account holder and that the deposits are from legitimate sources. While KYC can seem like an extra step, it is a safety measure that helps secure your money and financial information.

What are the conditions for submitting identity verification documents?

It is not explicitly stated when you must go through identity verification. However, general conditions may prompt them to verify your identity. This includes:

  • Withdrawing fiat currency: Fiat currencies are money issued and backed by the central authority. Note that the fiat currency available may depend on your jurisdiction, but the most accepted ones are the Brazilian Real (BRL) and Japanese yen (JPY). When you wish to withdraw funds from your account using these currencies, you will be prompted to follow the KYC procedure.
  • Frequent deposits and withdrawals: If you make frequent deposits and withdrawals at, the site may prompt you to verify your identity. This activity pattern can be indicative of potentially suspicious or fraudulent behaviour.
  • Suspicious criminal activity: If detects suspicious or potentially criminal activity on your account, the site may require the user to submit identification documents to investigate further and mitigate any risks.

For a smooth betting experience, it is recommended that you complete the account verification process proactively rather than waiting until you need to withdraw funds.

How does KYC work at

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At, the KYC process is simple. If the site needs to verify your identity, will send you a notification or email requesting that you submit the required documentation to complete the process. 

This means submitting a government-issued photo ID, such as a passport or driver's license. To upload the necessary documents, simply navigate to your account settings, click the ‘Verify Account’ button, and follow the instructions. 

Why is KYC verification required at

Aside from being licensed and regulated by Curacao eGaming, KYC at complies with anti-money laundering (AML) and counter-terrorist financing (CTF) regulations. This helps prevent the use of its services for illegal activities, which protects both the user and the platform’s integrity. It also contributes to's overall reliability. 

By requiring users to provide legitimate identification documents, can ensure that each account is tied to a real person, reducing the risk of unauthorised access, account misuse, and identity theft. This, in turn, enhances the platform's security and safeguards the personal and financial information of its users.

What are the advantages of completing the KYC process at

Completing the KYC process at has many advantages. In addition to safeguarding your account, you can enjoy faster and more seamless transactions. 

When you proactively complete the KYC process, the platform can quickly identify and authenticate your account, allowing for a smooth withdrawal process. This improves the overall user experience and allows you to focus on the excitement of sports betting or casino gaming without complications.

Why was KYC created in the first place?

KYC is in place to combat the rise of financial crimes such as money laundering. Here's a quick breakdown of the factors that initiated the creation of the KYC process:

  • To combat money laundering: In the past, criminals could easily hide the illegal source of their money by moving it through different financial institutions. With KYC, it is difficult for them to do this since verification is required. 
  • To prevent terrorist financing: Anonymous financial transactions can also be used to fund terrorist activities. KYC helps identify suspicious activity and potentially prevent resources from reaching terrorist organisations.
  • Following regulations: Governments worldwide have implemented Anti-Money Laundering (AML) and Counter-Terrorist Financing (CFT) laws. KYC helps businesses comply with these regulations and avoid legal repercussions.

What documents are required for KYC verification at

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At, the KYC verification process requires you to submit a photo of a government-issued document. Accepted forms include a valid passport, driver's license, residence permit, or national ID card. 

Here are some important guidelines and requirements to remember when submitting these documents:

  • Passport: Before submitting your passport as a valid ID, make sure that it is current and not damaged. The information and the following page should be visible. Ensure that the photo is visible.
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  • Driver’s license, national ID, and residence permit: You must submit a clear photo of both the front and back sides of the driver's license, national ID, and residence permit. All four corners of the ID must be visible.
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How do I submit my KYC documents at

Submitting your KYC documents is easy and should take a few minutes. Here is a step-by-step guide on how to do it:

  1. Log in to your account and click the trophy icon at the site's upper right corner to open your account settings.
  2. Click on the ‘Account’ tab.
  3. Select the ‘Verify Account’ button. Read the terms and conditions before clicking the ‘Start Verification’ button.
  4. Select the country that issued the document and the type you wish to submit.
  5. Please upload clear, high-quality photos or scans of the document. Poor image quality, blurred documents, and expired documents will be rejected. 
  6. Review the information you've provided to ensure it's accurate.
  7. Go through the liveness detection check. It is a process to verify whether the person verifying and the documents provided are accurate. Simply face the camera and turn your head in a circular motion. Once you've done this, click ‘Next.’

If asks you to submit additional or supporting documents, it is highly recommended that you comply immediately. Note that does not accept KYC documents via email for security reasons. The entire process must be completed through the user account interface.

How long does it take to verify my account?

Once your KYC verification request has been submitted, the team will review your documents and information. You’ll receive an email confirming that your account has been verified.  

If you have not received an email for an extended period, contact via live chat or email.

What happens if my KYC documents are rejected at

At, two main factors are why your KYC documents may not have been approved during the verification process. These are:

  1. Illegible: If the provided documents are not readable or legible, they will be rejected.
  2. Expired: If the government-issued ID you submit is expired, will reject it.

If your documents were not approved due to these factors, you will be contacted by support via email. The site may require you to repeat the verification process or replace the documents you have initially submitted.  

Common issues and solutions in the KYC process

If you ever run into issues during the KYC process, it is best to contact customer support directly. You can also refer to this section for some common issues some users experienced during the KYC process:

What should I do if my name no longer matches my account information?

In cases where your name changes due to marriage or the like, please contact customer service. This might also require you to provide more documents. 

What to do if I changed addresses?

You can simply notify customer service to change your address. However, you might also be required to resubmit documents associated with the changes. 

Why was my account frozen/restricted during the KYC process? is always on the lookout for suspicious activity. If your account ever gets frozen during the KYC process, this means one of the following:

  • You submitted false information
  • Used fake ID or other similar methods
  • You have multiple accounts

If you believe your account was frozen for the wrong reason, contact through email to appeal. 

I don’t have any of the required IDs for the KYC process. Can I submit other documents?

As mentioned above, only accepts passports, driver's licenses, national IDs, and resident permits for the KYC process. Other documents will not be accepted.

Tips to remember during the KYC process

To ensure a smooth KYC process, here are some tips to remember:

Check the expiry date of the document 

Keep an eye out for the expiry date of your documents to avoid issues. If it’s out of date, requesting a new one before going through the site’s KYC verification process is best to avoid hassle. 

It’s better to scan than to take photos

When taking pictures of your documents, be careful of the shadows and lighting, as these can affect the overall quality. Scanning the document is recommended since it is likely to yield better and more readable results.

Try to verify your identity as soon as possible

Although they do not require you to comply as soon as they request, it is best to complete the process as soon as possible. If you do not comply, the site may consider you a suspicious user and restrict or freeze your account. account queries

Your account is your key to enjoying the various services available on the site. Aside from learning about the KYC process, here are some account-related queries to help keep it safe and secure:

How to set up 2FA?

Two-factor authentication (2FA) is an extra layer of security for your account. It requires a two-step verification process to protect your account from unauthorised access.

To set up 2FA for your account using Google Authenticator:

  1. Download the Google Authenticator app on your smartphone. You don’t have to worry about subscription or other fees because this app is free to download and use. 
  2. In your account settings, look for the 2FA or Google Authenticator option and enable it.
  3. will provide a QR code. Use the Google Authenticator app to scan this code and add your account.
  4. The app will generate a 6-digit one-time password (OTP). To complete the setup, enter this OTP on the website. The OTP changes every 30 seconds. 

What's great about using 2FA is that even if someone can acquire your login details, they can’t access your account because an OTP is needed from your device. You can also use it to secure the email you are using for your account. 

How to change general account details

Updating your account details on is easy. Whether you need to change your phone number, address, or password, simply access your account settings. 

Changing your phone number

  1. Click on the ‘General Information’ tab.
  2. Locate the ‘Phone Number’ field and click on the country code dropdown to select your new country.
  3. Enter your new phone number.
  4. Scroll down and click ‘Submit’ to save the changes.

Updating Your address details

  1. Click on the ‘General Information’ tab.
  2. Update the relevant address fields, such as ‘City’, ‘Zip code’, and ‘Address’, and select your new ‘Country’ from the dropdown.
  3. Click ‘Submit’ to save the changes.

Changing your password

  1. Click on the ‘Change Password’ tab.
  2. Enter your current password to verify your identity.
  3. Input your new password and confirm it.
  4. Click ‘Change Password’ to update your account.
  5. Please note that after changing your password, you will not be able to make any withdrawals for the next 48 hours for security reasons.

Keeping your account details up-to-date is important to ensure the safety of your account. These simple steps allow you to easily manage and update your personal information as needed.

How to logout of your account

Once you’re done betting, it is recommended that you log out of your account, as it helps maintain the security of your personal information. Doing so is a simple and quick process.

To log out, click the ‘My Bet’ button in the screen's top-right corner. On the left side of the page, scroll down until you see the ‘Logout’ button. 

Enjoy a smooth-sailing betting experience at prioritises every bettor’s safety and satisfaction. Aside from focusing on the betting markets or casino games they offer, they also prioritise your safety. You can enjoy a smooth sailing and satisfying betting experience through these various safety measures.

If you encounter any other issues during your experience, you can visit the Help Centre. Otherwise, you can always contact them through email or live chat support. 

Frequently Asked Questions

Do you still have inquiries about the KYC process and your account? Get answers with these FAQs:

All submitted documents are kept confidential and safe by Please rest assured that your information will not be leaked to anyone other than those involved with the site.
Yes! One of’s main selling points is being able to play without having to verify your identity. However, if certain conditions apply, you have to follow KYC procedures.
Simply scroll down to the bottom of the page under the ‘About’ section and click the hyperlink.
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